Production Support

Job Title

Application Production Support Engineer – L2

Experience

3–4 Years Only

Location

Hyderabad

Job Type

Full-time

Job Summary

We are looking for an experienced Application Production Support Engineer (L2) to provide operational support for business-critical applications. The ideal candidate should have hands-on experience in incident and event management, application monitoring, troubleshooting, and ticket management using ServiceNow and monitoring tools such as Splunk, AppDynamics, or ThousandEyes.

Key Responsibilities

Provide L2 production support for business-critical applications and ensure smooth day-to-day operations.

Monitor application performance, availability, and system health to identify and resolve issues proactively.

Perform event monitoring, alert analysis, incident triage, and troubleshooting.

Log, track, prioritize, and resolve incidents and service requests using ServiceNow.

Analyze application logs and monitoring alerts using Splunk, AppDynamics, and/or ThousandEyes.

Investigate recurring issues, perform root cause analysis, and implement preventive measures.

Coordinate with L1 support, L3 teams, development teams, and infrastructure teams for timely issue resolution.

Ensure compliance with SLAs and follow established incident, problem, and change management processes.

Maintain support documentation, incident reports, and knowledge base articles.

Participate in shift rotations, weekend support, and on-call activities as required.

Required Skills

3–4 years of experience in Application Production Support.

Strong hands-on experience in L2 Production Support.

Good understanding of Event Management and Incident Management.

Working experience with ServiceNow for ticket and incident management.

Experience with at least one of the following monitoring tools

Splunk

AppDynamics

ThousandEyes

Strong troubleshooting and analytical skills.

Understanding of SLA management and ITIL processes.

Good communication skills and the ability to work effectively with cross-functional teams.

Preferred Qualifications

Experience supporting enterprise applications in a 24/7 production environment.

Knowledge of application performance monitoring and alert management.

Experience with incident escalation, problem management, and root cause analysis.

Work Location

Hyderabad

Experience Required

3–4 Years Only

Candidates with relevant experience in L2 Application Production Support and monitoring tools are encouraged to apply.