Key Account Manager

About the Position

We are looking to hire a highly motivated, well-spoken Key Account Manager who can help EasyEcom in key account management and customer retention. As a Key Account Manager, your daily job would involve developing relationships with clients and ensuring their expectations are being met.

About EasyEcom

EasyEcom is an industry-leading omnichannel order & warehouse management solution for e-commerce businesses and multichannel retailers like Epigamia, Mondelez International, My Glamm, Borosil, Prestige, etc. We are persistently growing, from a few hundred clients to over 7000+ global clients, a handful of dedicated team members to 160+ members strong team, and being VC funded, we are continuing to expand over and beyond!

Roles & Responsibilities

• Developing strong relationships between key clients and companies.
• Resolving key clients' issues and complaints promptly
• Understanding the business needs of key accounts, and providing them with an effective solution.
• Managing communication between the key accounts and internal teams (Support Team, Sales Team, Tech Team).
• Upselling to key accounts presenting reports on account progress, and sharing future goals with other team members.

Requirements

• Candidates with a bachelor's in technology or business are preferred.
• Candidate should speak gujarati fluently.
• A minimum of 2+ years of experience in account management.
• Excellent communication skills and listening skills.
• Fluency in both English and Tamil.
• Should be able to quickly get a thorough understanding of the company's product.
• Should be able to multitask and manage time effectively.
• Should have strong interpersonal relationship skills.
• Ability to understand the company’s key clients and their position in the industry.