Operations Executive

Job Title: Executive – Operations Department: Operations Reporting To: Operations Manager / Assistant Manager – Operations Job Summary: The Operations Executive is responsible for ensuring smooth day-to-day operational activities, coordination with internal teams and vendors, maintaining service quality, and supporting business efficiency. The role requires strong coordination, problem-solving, and multitasking abilities. Key Responsibilities: Manage daily operations and ensure timely execution of services Coordinate with vendors, clients, and internal teams Handle booking/assignment, scheduling, and service delivery Monitor service quality and resolve operational issues/escalations Maintain proper documentation and MIS reports Track vendor performance and compliance Ensure adherence to company policies and client requirements Support cost control and operational efficiency initiatives Handle client queries and provide timely updates Assist in onboarding new vendors and operational setup Key Skills & Competencies: Strong communication and coordination skills Problem-solving and decision-making ability Time management and multitasking Basic knowledge of MS Excel & reporting Customer service orientation Ability to work under pressure and in dynamic environments Qualifications: Graduate in any discipline (Operations/Management preferred) 1–3 years of experience in operations (car rental/logistics preferred) Preferred Experience (Advantage): Experience in car rental / travel / logistics industry Knowledge of route planning, fleet handling, or vendor management Familiarity with handling drivers and vehicle operations Working Conditions: Flexible working hours / rotational shifts Availability on phone for urgent operational issues KPIs / Performance Metrics: On-time service delivery Client satisfaction score Issue resolution turnaround time Vendor performance and compliance Growth Opportunity: Senior Executive – Operations Assistant Manager – Operations Operations Manager