Tele Caller Executive

Position

Telecaller Executive

Department

Sales

Company

MTK IT Service

Location

Hinjewadi & Katraj

Position Overview

The Telecaller Executive is responsible for handling incoming inquiries, generating and managing leads, providing information about MTK IT Service, conducting follow-ups, coordinating with internal managers and maintaining accurate records of all inquiries and conversions. The role requires excellent communication skills, empathy, professionalism, and strong follow-up abilities.

Key Responsibilities

Lead management & Follow-Up classify leads as Hot, Warm, or Cold.

Maintain regular follow-ups with potential customers.

Continuously test and refine DM outreach scripts, opening hooks, and value propositions to improve response rates and conversion efficiency.

Maintain strict follow-up schedules with high-intent prospects

Handle customer queries and requirements.

Maintain accurate records of customer interactions, cases, & resolution in CRM and operational systems.

Requirements & Qualifications

Education

Any Graduate

Experience

0-2 yr (Freshers with excellent communication skills are welcome)

Good English and Hindi verbal communication and interpersonal skills.

Good Listening and persuasion abilities.

Positive attitude and customer-focused approach.

Must available in pune

Benefits

Paid Sick Time

Pay

₹10,000.00 - ₹30,000.00 per month

Work Location

In person