Tele Caller Executive and Front Desk Executive

Job Description

Tele caller and Front Desk Executive

Company

Derma Elements

Industry

Skin, Hair & Body Clinic

Job Type

Full-Time

Department

Client Relations & Front Desk

Key Responsibilities

Lead Calling & Follow-ups

Contact new leads, follow up with prospective clients, and nurture leads to encourage appointment bookings.

Reactivation of Old Leads

Call existing databases and reconnect with previous leads and clients to generate new appointments.

Appointment Management

Schedule, confirm, reschedule, and follow up on client appointments.

Client Relationship Management: Coordinate with existing clients, maintain regular communication, and ensure a smooth client experience.

Front Desk Management

Greet and welcome clients, manage walk-ins, and ensure a professional and welcoming clinic environment.

Patient Query Handling: Respond to client queries regarding clinic services, appointments, and general information, while directing medical questions to the appropriate clinical staff.

Call Records & Data Management: Maintain accurate records of calls, follow-ups, lead status, appointment confirmations, and client interactions.

Internal Coordination

Coordinate with doctors, therapists, and other clinic staff to ensure appointments run smoothly.

Client Experience

Maintain professional communication, demonstrate courtesy, and uphold the service standards of Derma Elements.

Requirements & Qualifications

Graduate or undergraduate with good communication skills.

Prior experience in telecalling, customer service, front desk, hospitality, or a clinic environment is preferred.

Fluency in English and Hindi; knowledge of the local language is an advantage.

Basic computer knowledge and familiarity with Excel, Google Sheets, or CRM software.

Good telephone etiquette, interpersonal skills, and a customer-focused attitude.

Strong organizational skills with the ability to manage multiple tasks.

A pleasant personality, positive attitude, and professional approach.

Key Skills

Tele calling and lead conversion

Follow-up and appointment scheduling

Client relationship management

Front desk and reception management

Communication and interpersonal skills

Data entry and record maintenance

Time management and coordination

Salary / Pay Scale –

15,000 – 20,000 per month depending on the candidate’s experience, skills, and suitability for the role.

Candidates can mail resume on -

humanedgehr.work@gmail.com

Pay

₹15,000.00 - ₹21,000.00 per month

Benefits

Cell phone reimbursement

Internet reimbursement

Work Location

In person