RI
Senior Associate - Customer Care (Non-Voice)
River mobility · Across India
PayPay not listed
WhereAcross India
TypeFull time
Posted30 OctYesterday, via Adzuna
Kaam checked
No fee, deposit or pay-to-apply signs
Good spoken and written English expected
Day work
No vehicle or licence needed
About this job
Key Responsibilities
- Manage high-volume, concurrent live chats and email support queues within defined Service Level Agreements (SLAs)
- Troubleshoot and resolve complex product, service, and technical complaints with high First Contact Resolution (FCR)
- Maintain a professional, empathetic, and solution-oriented tone aligned with the brand voice across all written interactions
- Accurately tag, document, and categorize customer tickets in the customer relationship management to ensure clear…
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