Front Office Manager

Front Office Manager (FOM) oversees all daily reception, guest services, and administrative operations of the front desk. They act as the operational lead who connects guests with reservations, housekeeping, and management.

• Staff Supervision \& Leadership: Hire, train, schedule, and evaluate front desk agents, receptionists, night auditors, and concierge staff. Conduct daily shift huddles and monthly department meetings.
• Guest Services \& Relations: Welcome VIPs, monitor the lobby during peak traffic times, and ensure a warm, professional atmosphere.
• Complaint \& Escalation Handling: Resolve complex or sensitive guest issues, billing disputes, room changes, or service failures.
• Reservations \& Inventory Control: Oversee room allocations, track occupancy rates, manage Over-The-Air (OTA) channel listings, and optimize room inventory through property management systems (PMS) like Opera.
• Billing \& Financial Management: Monitor cash handling, credit card processing, daily night audit reconciliations, and generate accurate financial and occupancy reports.
• Interdepartmental Coordination: Liaise closely with housekeeping (for real-time room status updates), maintenance (for facility repairs), sales (for group arrivals), and food and beverage teams.
• Policy \& Safety Compliance: Enforce standard operating procedures (SOPs), local identity/passport registration rules (such as C-Form compliance in India), and emergency security protocols.

Key Skills required

• Hands-on experience with IDS software and channel managers.
• Exceptional verbal and written interpersonal skills in multiple languages when required.
• Calm, authoritative crisis management during high-pressure or overbooked scenarios.
• Typically requires a degree in Hospitality Management paired with prior front-desk or supervisory experience

Salary will paid as per market standards (25,000/- to 30000/- per month)

Pay

₹10,000.00 - ₹11,000.00 per month

Benefits

• Cell phone reimbursement
• Food provided
• Health insurance
• Provident Fund

Work Location

In person