Cafe Manager

Cafe Operations Management: Manage daily cafe operations and ensure smooth and efficient functioning. Staff Management: Supervise cafe employees, assign duties, manage attendance, and maintain staff discipline. Customer Service: Handle customer inquiries, feedback, and complaints professionally to ensure customer satisfaction. Sales Management: Monitor daily sales, achieve sales targets, and identify opportunities to increase revenue. Billing & Cash Handling: Ensure accurate billing, cash management, payment processing, and daily sales reconciliation. Inventory Management: Monitor stock levels, maintain inventory records, and ensure timely replenishment of supplies. Food Quality & Hygiene: Maintain food quality, cleanliness, and hygiene standards across the kitchen and cafe. Kitchen Coordination: Coordinate with chefs, kitchen assistants, and stewards to ensure timely order preparation and service. Play Zone Management: Ensure the play area is clean, safe, well-maintained, and properly supervised for children. Customer Experience: Create a welcoming and family-friendly environment for customers and children. Staff Training: Train employees on customer service, hygiene, safety, and operational procedures. Reporting & Documentation: Prepare daily sales reports, stock reports, attendance records, and other MIS reports. Vendor Coordination: Coordinate with suppliers and vendors for timely delivery of food items and other materials. Safety & Maintenance: Ensure compliance with safety standards and promptly report equipment or maintenance issues. Marketing & Promotions: Support promotional activities, customer engagement, and local marketing initiatives to increase footfall. Complaint Resolution: Resolve customer complaints and operational issues promptly and escalate major concerns to management. Cost Control: Monitor wastage, control operating expenses, and ensure efficient use of resources. Management Coordination: Provide regular updates to senior management regarding sales, staff performance, customer feedback, and operational challenges. Required SkillsStrong communication and leadership skills. Excellent customer-handling abilities. Staff supervision and team management. Knowledge of cafe or restaurant operations. Basic computer knowledge, billing systems, and MS Excel. Inventory management and sales reporting. Problem-solving and decision-making abilities. Time management and attention to detail. Ability to work in a fast-paced hospitality environment. Outlet Name:- Kiddles Playzone & Cafe Malviya Nagar Delhi