Customer Support Executive (CSE)

Innotronix Labs and Trading Pvt Ltd · Pune

Pay₹15,000–25,000a month, as listed

WherePuneMaharashtra

TypeFull time

Posted31 Oct5 days ago, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Day work

No vehicle or licence needed

Skills they list26 named

JiraCustomer follow-upsCustomer records maintenanceRecord-keepingCustomer complaint handlingAfter-sales serviceSupport ticket trackingOperations coordinationCustomer complaint documentationTicketing softwareInternal team coordination for query resolutionMaster's degreeCustomer request processingBachelor's degreeClient follow-upClient servicesCustomer support ticket managementHelp desk systemsStakeholder reportingCustomer service report generationCustomer supportDiplomaInternal team coordination for issue resolutionTeam coordinationAfter-sales follow-upIssue reporting

About this job

Handle customer complaints and service requests.
with service engineers for site visits and complaint resolution.
Follow up with customers and dealers regarding pending service issues.
Maintain service records, reports, and complaint status.
Coordinate for material requirements, dispatches, and replacements.
Update complaint details in the service management system/Jira.
Prepare and share service-related reports and updates with the concerned team.
Support the service team in day-to-day coordination and administrative activities.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits

Health insurance

Provident Fund

Education

Diploma (Required)

Experience

Customer support: 1 year (Required)
Work Location: In person

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