Chat Support Executive

e-Whiz Solutions Pvt. Ltd. · Pune

Freshers welcome

Pay₹10,093–33,229a month, as listed

WherePuneMaharashtra

TypePart timeFreshers welcome

Posted31 Oct2 days ago, via SimplyHired

Kaam checked

Open to freshers: no experience asked for

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

No vehicle or licence needed

Skills they list24 named

Live chatCustomer records maintenanceCustomer communicationBasic service issue troubleshootingClient detail updatesAccount troubleshootingWriting skillsClient enquiry handlingDe-escalation techniquesClient data maintenance in CRMCommunication platforms12th PassBachelor's degreeClient servicesRespectful communicationNon-voiceTypingCRM system proficiencyOrder issue resolutionProviding product informationEscalation handlingClient educationCustomer account updatingCustomer data entry

About this job

chat support executive responds to customer questions, fixes problems, and shares product details through live text chat or messaging apps.

Core Responsibilities

Answer Chats: Reply to customer messages fast and clearly.
Fix Issues: Help customers troubleshoot problems with orders, accounts, or products.
Multitask: Handle two to four chat conversations at the same time.
Log Details: Update customer records and interaction notes in the company's CRM system.
Escalate Cases: Pass tough or technical problems up to senior team members.

Required Skills & Qualifications

Education: High school diploma (12th pass) or a college degree.
Writing Skills: Great grammar, spelling, and a friendly tone in text.
Typing Speed: Fast and accurate typing ability.

Age criteria 18 to 29 years

Patience & Empathy: Ability to stay calm and polite with upset customers.
Pay: ₹10,093.32 - ₹33,229.92 per month
Work Location: In person

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