Front Desk Executive

The Front Office Executive at a travel agency is responsible for welcoming customers, handling travel-related inquiries, providing information about tour packages, assisting with travel bookings, and coordinating with the sales and operations teams. The candidate should have good communication skills, customer service abilities, and a basic understanding of travel and tourism services.

Key Responsibilities

• Welcome customers and provide professional assistance with their travel requirements.
• Handle walk-in customers, telephone calls, WhatsApp inquiries, and emails.
• Explain domestic and international tour packages, holiday destinations, and travel services to customers.
• Assist customers with flight, train, bus, and hotel booking inquiries.
• Provide information about visa assistance, travel insurance, sightseeing, and transportation services.
• Collect customer requirements, prepare quotations, and forward inquiries to the sales team.
• Follow up with prospective customers regarding tour packages and booking confirmations.
• Coordinate with tour operators, hotels, airlines, transport providers, and other travel partners.
• Assist in preparing itineraries, tour proposals, invoices, vouchers, and travel documents.
• Maintain customer databases, booking records, payment details, and inquiry registers.
• Provide customers with booking confirmations, travel schedules, and other relevant information.
• Handle customer feedback, complaints, and post-booking queries professionally.
• Support the sales and operations teams in achieving customer satisfaction and business targets.
• Maintain a clean, organized, and professional reception area.

Qualifications and Experience

• Graduate degree; a degree or diploma in Travel and Tourism is an advantage.
• Experience in a travel agency, ticketing office, hospitality, or customer service is preferred.
• Freshers with good communication and computer skills may also apply.

Required Skills

• Good verbal and written communication skills.
• Basic knowledge of travel and tourism services.
• Familiarity with MS Office, email, internet research, and online booking platforms.
• Knowledge of airline ticketing systems such as GDS (Amadeus, Galileo, or Sabre) is an advantage.
• Good customer handling, sales, and follow-up skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and coordinate with customers and travel partners.
• Professional attitude, patience, and willingness to learn.

Pay

₹15,000.00 - ₹20,000.00 per month

Work Location

In person