Collection Executive / Officer

Job Title: Telecaller – Collection & Recovery Department: Collections / Recovery Experience: 0–3 years (depending on company requirements) Employment Type: Full-time Job Summary- The Telecaller – Collection & Recovery is responsible for contacting customers with overdue payments, reminding them about outstanding dues, understanding the reasons for non-payment, and encouraging timely payment while maintaining professional customer relationships. Key ResponsibilitiesMake outbound calls to customers regarding overdue loans, EMIs, credit card bills, or other outstanding payments . Inform customers about pending amounts, due dates, and applicable payment terms. Follow up regularly with customers who have committed to making payments. Negotiate and obtain payment commitments (PTP – Promise to Pay) from customers. Handle customer questions, objections, and complaints professionally. Explain available payment options and assist customers with the payment process. Maintain accurate records of calls, customer responses, payment commitments, and follow-ups. Meet daily/weekly/monthly collection and recovery targets . Escalate difficult or unresolved cases to the appropriate supervisor or collection team. Follow company policies, collection procedures, and applicable customer communication guidelines. Maintain confidentiality of customer and account information. Required SkillsGood verbal communication and listening skills. Hindi and English communication; additional regional languages can be an advantage. Ability to handle difficult or unwilling customers calmly. Good persuasion and negotiation skills. Basic computer knowledge and ability to use CRM/dialer systems. Target-oriented and persistent approach. Ability to work under pressure and manage frequent calls. Good follow-up and record-keeping skills. Key Performance Indicators (KPIs)Daily number of calls completed. Collection/recovery amount achieved. Number and quality of PTPs obtained. PTP conversion/payment rate. Follow-up completion rate. Customer interaction quality. Monthly collection targets achieved. Preferred Candidate Profile-A candidate with experience in telecalling, collections, loan recovery, banking, NBFC, credit cards, or customer service would be preferred. Freshers with strong communication and persuasion skills may also be considered.