Client Relationship Manager

Strong client relationships are built through clear communication, consistent follow-up and an understanding of what customers need. We’re looking for a Client Relationship Manager in Kolkata to maintain client accounts, coordinate service requirements and help ensure a positive experience throughout the business relationship. This role is suited to someone who communicates confidently, handles enquiries professionally and can manage several client interactions at once.

You’ll serve as a point of contact for existing clients, keep track of their requests and work with internal teams to resolve concerns. The position also involves monitoring client feedback, maintaining account records and identifying opportunities to improve service and strengthen long-term business relationships.

What You’ll Be Responsible For

Maintain regular communication with clients and respond to questions about services, account details and ongoing requests.

Build professional relationships by understanding client expectations and following up on agreed actions.

Coordinate with internal departments to ensure client requirements are addressed within the expected timelines.

Track outstanding requests, service issues and client commitments through to resolution.

Maintain accurate records of client interactions, account updates and feedback.

Schedule client meetings, prepare updates and communicate relevant information to the appropriate teams.

Identify recurring concerns and work with colleagues to improve the client experience.

Monitor client satisfaction and gather feedback on service quality.

Support client onboarding by coordinating documentation, account information and initial requirements.

Identify opportunities to strengthen existing relationships and support client retention.

Skills and Experience

The right candidate will be organised, approachable and comfortable managing professional conversations. The ability to follow through on commitments and handle client concerns calmly is important.

Good verbal and written communication skills.

Ability to build professional relationships and understand client requirements.

Strong follow-up, coordination and time-management skills.

A practical approach to resolving concerns and managing competing priorities.

Familiarity with Microsoft Excel, email and other standard office tools.

Experience using CRM platforms such as Salesforce, Zoho CRM or similar software is an advantage.

Ability to maintain accurate client records and handle business information responsibly.

A bachelor's degree in Business Administration, Commerce, Marketing or a related field is preferred.

Candidates with experience in client servicing, customer relationship management or account coordination are encouraged to apply. Applicants with strong communication skills and relevant internships may also be considered for entry-level opportunities.

Role Details

Location

Kolkata, West Bengal

Employment Type

Full-time

Work Setting

On-site

Experience

Entry-level and experienced candidates may apply

Education

Bachelor's degree in a relevant discipline preferred

The Role

This position offers practical experience in client communication, account coordination and service delivery. You’ll develop an understanding of client expectations, business processes and relationship management while working with different teams to support client satisfaction and retention.

How to Apply

If you enjoy working with people, coordinating requirements and building lasting professional relationships, submit your updated resume for the Client Relationship Manager position in Kolkata.

Pay

₹40,000.00 - ₹45,000.00 per month

Benefits

Health insurance

Life insurance

Paid sick time

Provident Fund

Work Location

In person