Helpdesk Administrator | Fresher | Surat

Job Title

Helpdesk Administrator

Company

Imagica Health

Timing

12:30 PM to 9:30 PM

Location

Imagicahealth , 109/110 Royal square near VIP circle,Utran

Job Description

Imagica Health is looking for a Helpdesk Administrator to manage client queries, provide basic technical support, maintain records, and coordinate with internal teams to ensure smooth daily operations.

Key Responsibilities

Handle client queries through calls, emails, and messages.

Provide basic technical and software support.

Maintain records, reports, and data in Excel.

Coordinate with internal teams for issue resolution and follow-ups.

Track and update client issues in CRM or other systems.

Assist with client onboarding and day-to-day support.

Ensure timely resolution of client concerns.

Requirements

Freshers and candidates with 1 year of experience can apply.

Good communication skills in English and Hindi.

Basic knowledge of MS Office and Excel.

Good coordination, problem-solving, and follow-up skills.

Experience in Helpdesk, Customer Support, BPO, or Administration is an advantage.

CRM and ChatGPT knowledge will be an added advantage.

Responsible, proactive, and willing to learn.

Pay

₹14,000.00 - ₹22,000.00 per month

Education

Bachelor's (Preferred)

Experience

Help desk

1 year (Preferred)

Location

Utran, Surat, Gujarat (Preferred)

Work Location

In person