Guest Service Associate - Front Office

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,

Join us and become a Heartist®.

Job Description

We're looking for an enthusiastic and customer-focused Guest Service Associate to join our Front Office team in Visakhapatnam, India. In this role, you'll be the welcoming face of our organization, delivering exceptional service while managing the dynamic operations of our front desk. You'll work collaboratively with team members across departments to ensure every guest receives a memorable experience, while maintaining the highest standards of professionalism and efficiency.

Guest Service & Relationship Management

Greet guests with genuine warmth and professionalism, creating a positive first impression

Address guest inquiries, requests, and concerns with empathy and promptness to ensure satisfaction

Resolve complaints swiftly and effectively, escalating complex issues to management when necessary

Maintain detailed records of guest interactions and preferences to personalize future visits

Front Office Operations

Execute daily front office operations including guest check-ins, check-outs, room bookings, and reservations with accuracy and attention to detail

Manage multiple tasks simultaneously while maintaining service quality and organizational standards

Process payments and handle cash transactions with precision and integrity

Maintain comprehensive front office records, shift reports, and documentation of hotel functions

Uphold all service standards and procedures in accordance with our organization's guidelines

Team Collaboration & Support

Work collaboratively with Housekeeping, Management, and other departments to resolve operational challenges and enhance guest experiences

Support team members in delivering consistent, high-quality service

Communicate effectively with colleagues to ensure seamless coordination across departments

Flag any matters impacting the hotel's interests or guest satisfaction to Management

Workplace Standards & Safety

Maintain a clean, organized, and inviting front office environment

Champion safety guidelines and security protocols to protect guests and staff

Support environmental commitments including energy conservation, recycling, and waste management initiatives

Qualifications

Required Skills & Competencies

Excellent multi-tasking and time management abilities

Strong problem-solving and decision-making skills

Outstanding interpersonal and communication skills

Demonstrated service orientation with a genuine commitment to guest satisfaction

Proficiency with hotel management systems and Microsoft Office applications

Cash handling experience and accuracy with financial transactions

Ability to remain calm and professional in high-pressure situations

Flexibility and adaptability to changing priorities and shift schedules

High level of reliability, punctuality, and initiative

Strong organizational and attention-to-detail capabilities

Experience

Relevant experience in hospitality, front office operations, or guest-facing roles (preferred)

Experience with hotel management software or property management systems (preferred)

Education & Certifications

Relevant diploma or degree in Hotel Management, Hospitality Management, or related field (preferred)

High school diploma or equivalent (required)

Language Proficiency

Fluent in English (required)

Proficiency in local languages or Hindi (preferred)

Personal Attributes

Empathetic and inclusive approach to working with diverse guests and team members

Proactive mindset with a goal-oriented approach to service delivery

Resilient and adaptable to operational changes

Transparent and honest in all professional interactions