SO
Front Office Manager
sourabh enterprises · Lucknow
Pay₹12,000–39,000a month, as listed
WhereLucknowUttar Pradesh
TypeInternship
Posted29 Oct9 days ago, via SimplyHired
Kaam checked
No fee, deposit or pay-to-apply signs
No vehicle or licence needed
Skills they list43 named
Guest check-in and check-outHotel bookingCustomer communicationCustomer complaint handlingStaff supervisionCustomer relationship buildingTeam leadershipOperations coordinationStaff schedulingGreeting customersClient communicationReal-time guest complaint resolutionHotel and accommodation guest check-inTeam schedulingFront-of-house coordinationHandling dissatisfied clientsHotel and accommodation guest check-outFinancial controlClient servicesHospitality ManagementBachelor's degree – Hospitality ManagementCustomer relationship managementCash reconciliationConflict managementRecruitingProperty management systems (PMS)Hospitality team performance monitoringBudgetingProductivity softwareTrainingDiplomaInternal team coordination for issue resolutionLeadershipCommunication skillsClient liaisonTeam coordinationCross-functional communicationOrganisational budget managementReception managementShift schedulingFront office managementRoster coordinationReservation management
About this job
oversees reception, guest services, reservations, and daily lobby operations in a hotel or corporate setting to ensure smooth guestCore Responsibilities
- Team Leadership
- Recruits, trains, schedules, and evaluates front office staff, night auditors, and bell/concierge teams.
- Guest Relations
- Welcomes VIP guests, handles complaints, and resolves service issues quickly and courteously.
- Operations Coordination
- Manages room assignments, check-ins, check-outs, and coordinates closely with housekeeping and maintenance.
- Financial & Reporting
- Oversees daily cashiers, audit reconciliations, credit limit reports, and departmental budgets.
- System Management
- Ensures proper use of Property Management Systems (PMS)
Requirements & Skills
- Education
- Bachelor's degree or diploma in Hospitality Management or a related field.
- Experience
- 3 to 5+ years of progressive front office or hotel operational experience.
- Technical Skills
- Proficiency in hotel PMS software and office applications.
- Soft Skills
- Strong communication, conflict resolution, leadership, and customer-first
- Pay
- ₹12,000.00 - ₹39,000.00 per month
Benefits
Cell phone reimbursement
Flexible schedule
Food provided
Provident Fund
- Work Location
- In person
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