CSE (Customer Support Executive)

Position

Customer Support Executive

Shift Timing

7:00 PM – 4:00 AM (Night Shift)

Experience

Freshers to 1 Year

Job Type

Full-Time

Job Overview

We are looking for a Customer Support Executive with excellent English communication skills and a good American accent. The candidate will be responsible for responding to customer reviews and queries on Yelp, a platform similar to Google Reviews in India.

Key Responsibilities

• Respond to customer reviews and feedback on Yelp.
• Handle customer queries professionally and provide appropriate responses.
• Maintain a polite, professional, and customer-friendly tone.
• Use CRM software and other customer support tools to manage customer interactions.
• Ensure timely and accurate responses to customer feedback.
• Maintain proper records of customer interactions.

Required Skills

• Fluent English communication skills (written and verbal).
• Good American accent and pronunciation.
• Excellent writing and comprehension skills.
• Basic knowledge of CRM software and customer support tools.
• Ability to handle customer feedback professionally.
• Good typing speed and attention to detail.

Eligibility Criteria

• Freshers or candidates with a maximum of 1 year of experience.
• Candidates must be comfortable working night shifts.
• Strong English communication skills are mandatory.
• Candidates with prior experience in customer support or online review management will be preferred.Important: Since the primary responsibility is replying to Yelp reviews, you can also use the designation Online Reputation Management Executive instead of Customer Support Executive. It may attract more relevant candidates.

Pay

₹18,000.00 - ₹22,000.00 per month

Work Location

Hybrid remote in Chandigarh, Chandigarh