Customer Support Executive (CSE)

Company

Gleuhr Wellness Pvt. Ltd.

Location

Chandigarh

Job Type

Full-Time

Job Summary

Gleuhr Wellness Pvt. Ltd. is looking for a customer-focused and proactive Customer Support Executive to manage customer feedback, resolve queries, and ensure a positive customer experience. The candidate will be responsible for collecting feedback, addressing customer concerns, and coordinating with internal teams to improve service quality.

Key Responsibilities

Collect customer feedback through phone calls, WhatsApp, and other communication channels.

Follow up with customers to understand their experience and satisfaction levels.

Address customer queries, complaints, and concerns professionally.

Coordinate with relevant departments to resolve customer issues promptly.

Maintain accurate records of customer feedback, complaints, and resolutions.

Identify recurring customer concerns and share feedback with management.

Ensure timely follow-ups and maintain positive customer relationships.

Support the team in improving customer satisfaction and service quality.

Prepare daily feedback reports and update customer databases.

Skills Required

Good communication and interpersonal skills.

Strong customer-handling and problem-solving abilities.

Ability to manage calls and follow-ups efficiently.

Professional, patient, and customer-friendly attitude.

Good organizational and time-management skills.

Prior experience in customer support, feedback management, or telecalling will be an advantage.

Pay

₹15,000.00 - ₹25,000.00 per month

Work Location

In person