Process executive - UK Process

Location

Coimbatore

Experience

Minimum 1+Years

Shift

Rotational Shifts

Job Requirements

Minimum 1 year of experience in a UK voice process or UK customer service role.

Excellent verbal communication skills in English, with a strong command of UK English.

Good UK accent comprehension and the ability to communicate naturally with UK clients.

Strong listening, interpersonal, and problem-solving skills.

Ability to handle customer complaints and challenging conversations professionally.

Basic computer skills and experience using CRM or customer support tools.

Customer-focused attitude with a professional and positive approach.

Willingness to work in rotational shifts based on UK business requirements.

Key responsibilities

Experience in international BPO or UK contact centres.

Knowledge of UK service standards and telephone etiquette.

Experience handling inbound and outbound calls.

Ability to achieve call centre KPIs (CSAT, AHT, and quality scores).

Strong client communication, coordination, and problem-solving skills.

Pay

From ₹20,000.00 per month

Work Location

In person