Customer Relationship Executive

Job Responsibilities

• Contact customers to remind them about periodic services and service due dates.
• Follow up with customers after vehicle servicing to collect feedback.
• Handle customer queries, complaints, and service-related requests.
• Make follow-up calls for service appointments and pending services.
• Maintain customer databases and call reports using Excel.
• Coordinate with Service Advisors and the workshop team to ensure customer satisfaction.
• Inform customers about service offers, campaigns, and special promotions.
• Maintain good customer relationships and improve customer retention.

Required Skills

• Good communication and telephone-handling skills.
• Basic computer knowledge and MS Excel skills.
• Good customer-handling and follow-up skills.
• Ability to communicate politely with customers.
• Freshers and experienced candidates can apply.

Qualification

Any Degree / Diploma (preferred).

Pay

From ₹13,000.00 per month

Benefits

• Cell phone reimbursement
• Commuter assistance
• Health insurance
• Provident Fund

Work Location

In person