BPO Telecaller

Roles & Responsibility Make outbound calls to customers regarding overdue payments and outstanding dues. Inform customers about pending amounts, due dates, and payment options. Follow up regularly with customers to secure payment commitments. Understand customer concerns and negotiate suitable payment arrangements as per company policy. Follow up on Promise-to-Pay (PTP) commitments and ensure payments are received on time. Maintain accurate records of customer conversations, commitments, and payment status in the CRM/system. Handle customer objections, queries, and complaints professionally.