Customer Service Executive

Team Snapshot: Market Development Say hello to the Market Development team — the heartbeat of our revenue engine . Whether it’s Renewals, High Value Memberships (HVM), Hubs, or our buzzing Retail Centres, this team thrives on one shared spirit: “Aaj ka sale kya hai?” Your Mission as a Product Advisor As a Product Advisor – Retail, you’ll be the face (and voice) of Shaadi.com to our customers . Whether over the phone or at one of our walk-in centres, your role is to guide people through one of the most important journeys of their lives — finding a life partner — and help them make the most of our premium offerings. What You’ll Do • Call prospective customers from provided leads and pitch relevant Shaadi.com premium services • Convert free members to paid members by following our proven sales process • Update call notes, follow-ups, and call outcomes in the system in real time • Follow up with potential leads and track conversions with persistence and care • Meet daily/weekly/monthly call volumes, talk time & revenue targets • Handle walk-ins (if assigned) — engage with them, explain features, & convert to premium • Maintain all customer interaction records and documentation accurately • Appear for regular performance check-ins and continue learning & growing What You’ll Bring • 6+ months of telesales or outbound calling experience • Smart selling approach — persuasive yet consultative • Strong communication skills (spoken + written) in English + any Indian language • Clear diction and confident speech • High energy, target orientation, and resilience under pressure Why You’ll Love Working Here • Dynamic, performance-driven culture • Transparent targets + real rewards + daily hustle • Regular incentives, shoutouts, and career growth • A tight-knit team that works hard and celebrates harder Timing? Full-time hustle mode Experience? Just bring your energy, drive, and people skills Ready to turn conversations into conversions? Let’s go make that sale today.