International voice process

We are seeking enthusiastic, dedicated, and customer-oriented candidates to join eClerx as Technical Support Executives for our International Voice Process.

The ideal candidate should possess excellent communication skills, a problem-solving mindset, and a strong willingness to assist international customers with their technical queries and concerns.

This is an excellent opportunity for freshers and experienced candidates looking to build a career in international customer service and technical support.

Key Responsibilities

Handle inbound international customer calls and provide technical assistance.

Understand customer concerns and guide them through appropriate troubleshooting steps.

Provide effective solutions while ensuring an excellent customer experience.

Maintain accurate records of customer interactions, complaints, and resolutions in the CRM system.

Escalate complex or unresolved technical issues to the appropriate department.

Follow company policies, procedures, and established quality standards.

Ensure timely and professional resolution of customer queries.

Maintain customer satisfaction and meet performance expectations.

Eligibility Criteria

Excellent verbal and written communication skills in English.

Basic knowledge of computers, technology, and troubleshooting.

Strong analytical and problem-solving abilities.

Ability to handle customers patiently and professionally.

Minimum qualification

Graduates

Freshers, graduates, and candidates without prior experience are welcome to apply.

Additional technical training or certifications will be an added advantage.

About eClerx

eClerx is a leading global operations and technology company providing business process management, data analytics, and technology-driven solutions to clients across various industries worldwide.

Employee Benefits

Health and medical insurance.

Life insurance coverage.

Mobile and telephone expense reimbursement.

Transportation / commuter assistance.

Paid sick leave.

Paid holidays and annual leave.

Provident Fund (PF) benefits.

Employment Details

Job Title

Technical Support Executive

Department

Inbound International Voice Process

Job Category

Customer Service / Technical Support

Employment Type

Full-Time, Permanent

Experience

Freshers and Experienced Candidates

Job Types

Full-Time, Permanent, Fresher

Work Location

In Person (Work From Office)

Why Join eClerx?

Build your career with a global operations and technology company, enhance your communication and technical skills, and gain valuable experience in international customer support.

Interested candidates are encouraged to apply now!

Pay

₹20,000.00 - ₹23,000.00 per month

Benefits

Cell phone reimbursement

Commuter assistance

Health insurance

Life insurance

Paid sick time

Paid time off

Provident Fund

Work Location

In person