Customer Care Executive

Balaji Handicrafts and Fabrication · Jaipur

Pay₹15,000–20,000a month, as listed

WhereJaipurRajasthan

TypeFull time

Posted3 Nov6 days ago, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

No vehicle or licence needed

Skills they list56 named

Customer records maintenanceLead generation from existing customersComputer operationCustomer complaint handlingAdd-on service promotionCollaboration with salesInbound customer enquiry call handlingBasic service issue troubleshootingCoordination with sales teamsPhone communicationSupport ticket trackingClient detail updatesEnterprise SoftwareComputer literacyWriting skillsClient enquiry handlingTicketing softwareEscalation managementInternal team coordination for query resolutionCross-departmental liaisonEnglishBack office processingClient data maintenance in CRMCall scripting adherenceLocal languageHandling dissatisfied clientsVoice-based call centre experience12th PassAchieving service-level targetsSLA adherenceBachelor's degreeClient servicesConflict managementCustomer support ticket managementHelp desk systemsNon-voiceTypingBilling issue enquiriesFreshdeskProductivity softwareProviding product informationHindiClient communication skillsSuggestive sellingInternal team coordination for issue resolutionComplaint resolution call handlingClient educationCommunication skillsClient liaisonAdd-on salesCross-functional communicationTime managementClient interaction via phone callsCustomer account updatingZoho CRMCustomer data entry

About this job

If you are an excellent communicator with solid problem-solving skills , active listening skills , and a customer-first attitude, this Customer Care Executive / Customer Support Executive / Telecaller / CSR (Customer Service Representative) role is perfect for you.

Key Responsibilities

Resolve customer complaints , service issues , and product queries promptly and effectively.

Provide accurate information regarding products, services, billing, and order status .

Maintain high standards of customer satisfaction (CSAT) and first call resolution (FCR) .

Escalate unresolved issues to the appropriate department/team lead when necessary.

Update and maintain customer records using CRM software (Salesforce, Zoho, Freshdesk, etc.).

Achieve daily/weekly/monthly KPIs, SLA targets, and call quality benchmarks .

Cross-sell / up-sell products or services where applicable.

Follow company policies, scripts, and communication guidelines .

Collaborate with backend teams, technical support, and sales teams for query resolution.

Required Skills (Keywords)

Excellent verbal and written communication skills (English/Hindi/Regional language)

Strong customer service skills and interpersonal skills

Problem-solving and conflict resolution abilities

Multitasking and time management

Basic computer skills / typing skills / MS Office

Familiarity with CRM tools , helpdesk software , ticketing systems

Voice process / Non-voice process experience preferred

Ability to work in rotational shifts / night shifts / flexible shifts

Patience, empathy, and a positive attitude

Prior experience in BPO, call center, telecalling, or customer support is a plus

fresher -- part time - call center fresher - work from home part time - back office - computer operator - freshers job,back office,12 pass Job-jaipur

Eligibility Criteria

Minimum qualification: 12th Pass / Graduate / Undergraduate

Freshers are welcome to apply

Must have a laptop/desktop, reliable internet connection, and headset (for Work From Home role)

Willingness to work in rotational shifts

Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person

Similar jobs in Jaipur53 liveSee all →

Assistant Area Manager - Customer CareMahindra & Mahindra Ltd · Jaipurvia SimplyHired customer care support(Night Sift)klarity jewels · Jaipurvia Indeed Customer Care ExecutiveHCI pvt.ltd · Jaipurvia SimplyHired Customer Care ExecutiveHireme Sbs · Jaipurvia Naukri International Customer Care ExecutiveTP · Jaipurvia Naukri Customer Care ExecutiveCorita Consultants · Jaipur(Mansarovar)via Naukri

Never pay to get work. If a listing asks for a fee, it is a scam. The ten signs →