Operations Executive

About Us

https://avataarskin.com/

Avataar is transforming skincare through technology, science, and personalized beauty solutions. Present in 18 cities across India, we are backed by Peak XV Partners and prominent investors, with recognition from Shark Tank. Join us as we build the future of AI-driven, dermatologist-approved skincare.

Role Overview

We are looking for a proactive and result-oriented Operations Executive to manage end-to-end store operations, ensure smooth service delivery, improve customer experience, and drive operational efficiency.

Key Responsibilities

Manage appointment scheduling and ensure timely therapist assignments.

Conduct daily team briefings and monitor performance, grooming, and grievances.

Handle daily cash collection, petty cash, and expense management.

Manage therapist and store staff rosters, attendance, and retention.

Monitor machine health, maintenance, and timely breakdown reporting.

Improve appointment punctuality, reduce cancellations and rescheduling, and maintain high customer ratings.

Handle customer complaints and improve NPS and service quality.

Maintain store-level data, documentation, and communication.

Track key operational KPIs, identify root causes, and drive corrective actions.

Conduct daily operational reviews and support quarterly performance evaluations.

Key Performance Indicators (KPIs): On-time appointments, cancellations, rescheduling, customer ratings/NPS, complaints, employee attrition, and absenteeism.

Pay

₹10,000.00 - ₹25,000.00 per month

Benefits

Flexible schedule

Work Location

In person