Customer Support Executive – Inbound Voice Process

Company

VERQON CORP BUSINESS SOLUTIONS

Location

201, Second Floor, C-21 Corporate Zone, Narmadapuram Road, Misrod, Bhopal – 462047

Salary

₹10,000–₹14,000 per month

Experience

Freshers and candidates with up to 1 year of experience

Employment Type

Full-time

Work Mode

Work from Office

Job Overview

VERQON CORP BUSINESS SOLUTIONS is hiring Customer Support Executives for its inbound voice process in Bhopal.

We welcome freshers who have good communication skills, a customer-focused attitude, and a willingness to learn. Candidates with previous experience in customer service, BPO, or call centre operations may also apply.

This role primarily involves handling incoming customer calls, understanding customer concerns, providing accurate information, and maintaining professional service standards.

This is an inbound customer support role. It is not a field-sales position. Any additional sales or outbound responsibilities, if applicable, will be communicated clearly during the interview.

Key Responsibilities

Handle incoming customer calls professionally and courteously.

Understand customer queries and provide accurate information according to the process guidelines.

Resolve customer concerns within the permitted scope and escalate complex issues when required.

Maintain clear communication, active listening, and appropriate call-handling etiquette.

Record customer interactions and update relevant information in the CRM or process system.

Follow the prescribed scripts, Standard Operating Procedures (SOPs), and quality guidelines.

Meet assigned performance, attendance, productivity, and call-quality targets.

Coordinate with Team Leaders and other team members to resolve customer issues.

Maintain confidentiality of customer and company information.

Eligibility Criteria

Minimum qualification

12th pass; graduates are welcome.

Freshers may apply.

Candidates with up to 1 year of experience in customer service, BPO, voice processes, or call centre operations are preferred.

Basic computer knowledge and the ability to learn CRM or calling software.

Good verbal communication and listening skills.

Professional attitude, punctuality, patience, and willingness to learn.

Skills We Are Looking For

Clear and polite communication.

Customer-handling and problem-solving ability.

Active listening and attention to detail.

Basic computer and data-entry skills.

Ability to work with performance targets and quality standards.

Salary and Benefits

Monthly salary

₹10,000–₹14,000, depending on experience and suitability.

Salary structure and applicable deductions will be explained during the selection process.

Training and process guidance will be provided.

Opportunities to develop customer-service and BPO operations skills.

Working Conditions

Work from the company's office in Misrod, Bhopal.

Working hours

8 working hours plus a 1-hour break, subject to the assigned shift schedule.

Rotational shifts may apply depending on process requirements.

Weekly offs and other employment conditions will be explained during the interview.

Why Apply?

Freshers are welcome.

Opportunity to begin or develop a career in the BPO and customer-service industry.

Practical exposure to customer handling, CRM systems, and professional work processes.

Structured guidance from the operations team.

Interview and Selection Process

Shortlisted candidates may be assessed on basic communication, listening skills, computer knowledge, and their approach to handling customer queries.

How to Apply

Interested candidates can apply through Indeed with an updated résumé and active contact details. Please ensure that your phone number is correct so our recruitment team can contact you.

Company

VERQON CORP BUSINESS SOLUTIONS

Office

201, Second Floor, C-21 Corporate Zone, Narmadapuram Road, Misrod, Bhopal – 462047

We encourage applications from candidates who are serious about building a career in customer support.

Pay

₹10,000.00 - ₹14,000.00 per month

Work Location

In person