Customer Support Specialist
- Job Title
- International Voice / Process Associate - Feedback Survey (Freshers Welcome)
- Company
- Prinith Solutions Private Limited
- Location
- Work from Office / Remote (as applicable)
- Job Type
- Full-time
About Us
Prinith Solutions Private Limited is a rapidly growing provider of customer experience and BPO operations. We manage dynamic international campaigns and are currently expanding our team for our International Feedback Survey Process. We look for enthusiastic, energetic, and communicative individuals eager to build a career in the corporate and BPO sector.
Job Overview
We are looking for dedicated International Process Associates to handle outbound/inbound feedback survey campaigns for international clients. In this role, you will connect with global customers, gather valuable feedback regarding their experiences, and record accurate data.
Both freshers and experienced candidates are welcome to apply! Comprehensive training will be provided upon joining.
Key Responsibilities
- Conduct Surveys
- Interact with international customers over voice channels to conduct structured feedback and satisfaction surveys.
- Data Recording
- Accurately log customer responses, ratings, and feedback comments into the CRM/database in real-time.
- Customer Engagement
- Maintain a polite, professional, and engaging demeanor while representing international brand standards.
- Quality & Compliance
- Adhere strictly to process guidelines, quality parameters, and compliance standards.
- Target Achievement
- Meet daily productivity, call handling, and survey completion targets.
Eligibility & Requirements
- Minimum Qualification
- 12th Pass or equivalent (Graduates/Undergraduates are also welcome).
Experience: Freshers are encouraged to apply; prior experience in international voice processes, customer service, or telecalling is an added advantage.
- Communication Skills
- Good command of spoken English with a neutral accent to effectively communicate with international clientele.
- Basic Skills
- Familiarity with basic computer operations and data entry.
- Shift Flexibility
- Willingness to work in shifts associated with international business hours.
What We Offer
Attractive salary package with performance-based incentives.
Comprehensive training and structured onboarding.
Excellent growth opportunities within the organisation.
A supportive and vibrant corporate work culture.
How to Apply
Interested candidates can apply directly through this posting or reach out to our HR team at hr@prinithsolutions.com or call us at 6232665811.
- Pay
- ₹15,000.00 - ₹19,000.00 per month
Benefits
Paid sick time
- Work Location
- Hybrid remote in Bhopal, Madhya Pradesh 462001
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