Senior Client Relationship Executive

JOB DESCRIPTION - Senior Client Relationship Executive

Location

Shankar Nagar, Nagpur

Qualification

Finance Graduate

Eligibility

Male & Female

Experience

3–4 Years

Employment Type

Full-Time

Joining Preference

Immediate joiners preferred

About the Company

Figment Global Solutions Pvt. Ltd. is a technology-enabled tax compliance solutions company with over 11 years of industry experience. We provide end-to-end, customer-centric solutions to 250+ Regional Rural Banks (RRBs), multinational corporations, and government organizations. Our key products include TaxCPC, RPACPC, ITMS, and GSTCPC, helping organizations manage tax and compliance requirements efficiently.

About the Role

We are looking for an experienced and proactive Senior Client Relationship Executive to manage key client relationships,

understand business requirements, coordinate with internal teams, and ensure excellent customer service. The candidate will

help maintain client satisfaction, resolve escalations, and support client retention and business growth.

Key Responsibilities

Build, maintain, and strengthen relationships with existing clients.

Understand client requirements and provide appropriate solutions.

Handle complex client queries and escalations, ensuring timely resolution.

Coordinate with internal departments to ensure smooth service delivery and client satisfaction.

Conduct regular client follow-ups and provide updates on pending issues.

Participate in client meetings, calls, and presentations as required.

Identify opportunities to improve customer satisfaction, client retention, and business growth.

Maintain accurate records of client interactions, feedback, and service requests.

Prepare client reports, updates, and interaction summaries.

Communicate customer feedback and recurring issues to the concerned teams.

Guide clients on company products and services, including relevant finance and tax-compliance solutions.

Stay updated on taxation, TDS, GST, and financial compliance developments relevant to client requirements.

Candidate Profile Requirements

Education

Finance Graduate or graduate in a related field.

Experience: 3–4 years in Client Relationship Management, Customer Relationship Management, Client Coordination, Customer Support, or a similar role.

Strong verbal and written communication skills.

Excellent interpersonal, relationship-building, and client-handling abilities.

Ability to manage client expectations and resolve escalated issues.

Strong follow-up, coordination, and problem-solving skills.

Proficiency in MS Office, particularly Word, Excel, and PowerPoint.

Good organizational and time-management skills.

Proactive, professional, customer-focused, and result-oriented approach.

Ability to work independently and collaboratively with internal teams.

Basic knowledge of Finance, Taxation, TDS, or GST is an added advantage.

FIRST PREFERENCE WILL BE GIVEN TO IMMEDIATE JOINERS

What We Offer

Professional and growth-oriented work environment.

Exposure to finance, taxation, and client relationship functions.

Learning, professional development, and career growth opportunities.

Supportive and collaborative work culture.

Interested Candidates

Please share your updated resume at hr@figmentglobal.com or WhatsApp your resume to 9604663381.

Male and female candidates are eligible to apply.

Pay

₹30,000.00 - ₹40,000.00 per month

Benefits

Flexible schedule

Health insurance

Life insurance

Paid sick time

Work Location

In person