Process Specialist

What You'll Do Key Responsibilities: Prioritize and process daily work to meet customer service goals. Communicate in writing with customers regarding outstanding requirements and routine work. Implement problem-solving techniques to ensure efficient processing while servicing the policies. Follow internal procedures to accurately detail the workflow management system. Inform leaders of the challenges while working on customer requests or potential problems. Validate the accuracy of plans/policies while processing tasks. Maintain a comprehensive knowledge of our record-keeping system. Build a practical understanding of the tasks we manage. Perform other job-related duties and special projects as required. Promote team development through shared knowledge and information with team members in resolving unusual or difficult situations. Adherence to Compliance, Information Security, Internal, and External statutory and regulatory requirements. Perform assigned work accurately to meet or exceed quality expectations, resulting in increased client happiness and profitability for PFG. Develop partnerships among peers and those supported to increase ownership of work and sustain an efficient process. Compliance with GCH policies and flexibility as per business needs. Shift Flexibility Requirement Candidates should be flexible to work in both shifts: Afternoon Shift: 1:30 PM to 10:30 PM IST Evening/Night Shift: 5:30/6:30 PM IST to 2:30/3:30 AM IST Training Period Duration: 3 to 6 months Shift: 1:30 PM to 10:30 PM IST Work Model: 5 days a week from the office during training Who You Are MBA or Graduate Bachelor's degree (any stream). Additional Information Strong understanding of the Finance Domain and Industry with over 2 years of experience. Strong problem-solving skills and the ability to embrace change. Proven ability to build positive relationships and get results. Critical thinking and sound business decision-making skills. Ability to lead and cultivate talent within the team.