Customer Support Representative

Urgent Requirement of Customer Support Representative

Job location-Rani Bagh, Delhi

Immediate joiner

Key Responsibilities

• Handle customer inquiries through inbound and outbound calls, emails, live chat, and social media.

• Assist customers with order placement, order tracking, delivery status, cancellations, returns, refunds, and exchanges.

• Resolve customer complaints efficiently while maintaining high customer satisfaction.

• Provide accurate information regarding products, pricing, payment methods, offers, and company policies.

• Manage customer requests related to damaged, defective, missing, or incorrect products.

• Follow up with customers to ensure timely resolution of complaints and queries.

Required Skills and Qualifications

• Minimum qualification: 12th pass or graduate in any discipline.

• Excellent verbal and written communication skills.

• Basic computer knowledge and familiarity with MS Office, email, and internet applications.

• Ability to handle customer complaints patiently and professionally.

• Strong problem-solving, listening, and interpersonal skills.

Freshers with good communication skills are welcome to apply

Pay

₹12,000.00 - ₹25,000.00 per month

Benefits

• Cell phone reimbursement
• Flexible schedule
• Food provided
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location

In person