ET
Customer Service Executive
etica stories · Kochi
Pay₹10,000a month, as listed
WhereKochiKerala
TypeFull timeFreshers welcome
Posted3 Nov2 days ago, via SimplyHired
Kaam checked
Open to freshers: no experience asked for
No fee, deposit or pay-to-apply signs
Good spoken and written English expected
Day work
No vehicle or licence needed
Skills they list43 named
Customer feedback collectionCustomer records maintenanceRecord-keepingGoogle SuiteCorrespondence managementGoogle SheetsGoogle DocsCustomer relationship buildingEmail communicationInbound customer enquiry call handlingCustomer needs analysisPhone communicationOnline collaboration platformsSupport ticket trackingClient detail updatesComputer literacyStakeholder liaisonClient enquiry handlingInbound voiceClient record-keeping practicesInternal team coordination for query resolutionMalayalamCross-departmental liaisonEnglishClient relationship developmentClient needs assessmentLocal languageClient feedback collectionCustomer request processingStakeholder coordinationClient servicesCustomer relationship managementRespectful communicationClient communication skillsDiplomaProfessional phone etiquetteInternal team coordination for issue resolutionClient educationCommunication skillsClient liaisonTeam coordinationCross-functional communicationOffice phone management
About this job
Key Responsibilities
Handle incoming calls, emails, and messages from clients and prospective leads in a professional and timely manner.
Understand client requirements, address queries, and provide accurate information regarding our services.
Coordinate between clients and internal project/technical teams to ensure smooth communication and quick resolution of support tickets or requests.
Maintain accurate records of client interactions, feedback, and follow-ups in our tracking system.
Conduct proactive follow-up calls to gather client feedback and strengthen client relationships.
Requirements & Skills
- Experience
- Fresher to 1 year of experience in customer support, client servicing, front office, or tele-calling.
- Communication
- Fluency in English and Malayalam (additional languages are a plus) with a pleasant and confident phone presence.
- Tech Savvy
- Basic proficiency in MS Office / Google Workspace (Docs, Sheets) and comfortable learning task management tools.
- Interpersonal Skills
- Active listener with patience, empathy, and a positive problem-solving attitude.
- Education
- Any Graduation / Diploma / Plus Two with relevant communication skills.
- Pay
- ₹10,000.00 per month
- Work Location
- In person
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