Customer Service Agent in Kochi

About us

DeutschPro India is the Indian branch of GfW - Gesellschaft für Weiterbildung, an education holding and network of international language and vocational training institutes. With a strong focus on innovation, quality, and international cooperation, we are continuously expanding our reach beyond borders. Together, we are preparing the further development of our activities in India, aimed at building long-term, sustainable partnerships and impactful educational solutions.

About the project

We are currently looking for a dedicated Customer Service Agent based in Kochi to join us on a full-time basis.

You will play a key role in supporting our learners and will be part of an exciting journey as we establish our business further.

Website

https://www.gfw.education/

Location

Kochi, Kerala, India

Your role

Acting as the first point of contact for our learners via email or on site, Monday to Saturday

Providing guidance in course selection and supporting participants with their questions

Ensuring learner satisfaction through efficient, friendly, and solution-oriented support

Coordinating administrative tasks and contributing to smooth day-to-day operations

Your profile

Strong service orientation and genuine enthusiasm for working with adult learners

Fluent English skills, German is a plus

Confident and professional communication, whether by email, phone, or in person

Solid PC and MS Office skills

What we offer

The opportunity to shape an international project from day one

Flexible, remote collaboration and a high degree of autonomy

Long-term cooperation with potential for growth and development

A supportive and inspiring international team

Interested?

We look forward to receiving your application. Please send us a brief message outlining your background and motivation – we are eager to get to know you and discuss potential next steps.