Tele calling Sales Executive

Title

Tele calling and Sales Executive ( Guest Relation Executive/ Guest Service Associate)

Mostly Prefer

Freshers with fluent english communication, preferably with a background in Hospitality Management, Sales, Tele Calling

Location

Panampilly Nagar, Kochi (full-time, office-based)

Core mandate

Turn leads (calls, messages, emails) into confirmed bookings and maintain strong relationships with clients and guests.

Scope

You’ll be assigned specific holiday-home properties across India and act as the main point of contact for those assets.

Key responsibilities

From your text and similar listings in Kochi, the day-to-day likely includes

Lead conversion

Responding to enquiries via calls, WhatsApp/messages, and email.

Explaining property features, pricing, policies, and availability.

Guiding guests through the booking process and payment.

Guest & client relationship management

Pre-arrival coordination (check-in instructions, special requests, upsells).

During-stay support and issue resolution.

Post-stay follow-up, feedback collection, and encouraging repeat bookings.

Escalation handling

Managing complaints (cleanliness, maintenance, host issues, refund disputes, etc.).

Coordinating with operations/housekeeping/maintenance teams to resolve issues quickly.

Documenting escalations and ensuring they don’t recur.

Inventory & listing management

Updating availability, rates, and restrictions across channels (website, OTAs, social media, internal tools).

Ensuring photos, descriptions, and policies are accurate and consistent.

Basic coordination with property owners/managers for block dates or maintenance.

Digital & communication tasks

Handling basic updates on website listings, social media handles, and possibly responding to reviews/messages on platforms like Instagram/Facebook/Google.

Using CRM / property management software to track leads, bookings, and guest history.

Typical requirements for this profile

Excellent English communication (spoken & written) – mandatory.

Comfort with phones, WhatsApp, email, and basic office software.

Ability to learn and manage booking systems, property dashboards, and simple website/OTA updates.

Strong customer service orientation, patience, and problem-solving skills for escalations.

Preference for candidates with exposure to hospitality, travel, real estate, or sales

Pay

₹10,000.00 - ₹18,000.00 per month

Benefits

Cell phone reimbursement

Internet reimbursement

Paid sick time

Work Location

In person