Sales Team Leader

The Sales Team Leader is responsible for leading and managing the sales team to achieve business targets, drive revenue growth, and ensure a high level of customer satisfaction. This role involves developing sales strategies, monitoring team performance, generating business opportunities, managing customer relationships, and ensuring effective execution of sales operations in line with company objectives.

Qualification

Degree or Above

Experience

Minimum 3-5 years of experience in the automotive sales field, preferably in a leadership or supervisory role.

Key Responsibilities

Sales Management & Business Development

Lead the sales team to achieve monthly, quarterly, and annual sales targets.

Develop and implement effective sales strategies to increase vehicle sales and market share.

Identify new business opportunities and generate potential customer leads.

Monitor sales performance and take necessary actions to achieve business objectives.

Ensure effective follow-up of enquiries and convert leads into successful sales.

Team Leadership & Performance Management

Supervise, motivate, and guide the sales team to achieve individual and team targets.

Conduct regular team meetings to review performance, targets, and sales activities.

Provide coaching and training to improve product knowledge, sales techniques, and customer handling.

Monitor individual performance and ensure accountability among team members.

Foster a positive, result-oriented, and customer-focused team culture.

Customer Relationship & Experience Management

Ensure excellent customer service throughout the sales process, from enquiry to vehicle delivery.

Handle escalated customer complaints and resolve concerns professionally.

Build and maintain strong customer relationships to encourage repeat business and referrals.

Ensure timely follow-up with prospective and existing customers.

Monitor customer feedback and implement improvements to enhance customer satisfaction.

Sales Operations & Reporting

Monitor daily sales activities, enquiries, bookings, test drives, and vehicle deliveries.

Prepare and submit regular sales performance reports to management.

Ensure proper maintenance and updating of customer databases and CRM systems.

Coordinate with finance, insurance, and other departments to ensure smooth vehicle delivery.

Monitor competitor activities, market trends, and customer preferences.

Operational & Business Compliance

Ensure the showroom and display vehicles are maintained to company standards.

Ensure the sales team follows company policies, procedures, and brand standards.

Coordinate vehicle allocation, stock availability, and delivery schedules.

Ensure proper documentation and timely completion of sales transactions.

Skills & Competencies

Strong leadership, team management, and communication skills.

Excellent sales negotiation and closing abilities.

Target-oriented with strong business development skills.

Good customer relationship and conflict-resolution skills.

Strong analytical, planning, and problem-solving abilities.

Proficiency in CRM systems, MS Office, and sales reporting tools.

Good knowledge of the automotive industry and market trends.

Ability to work under pressure and achieve sales targets.

Job Type

Full-time

Pay

₹20,000.00 - ₹35,000.00 per month

Ability to commute/relocate

Vyttila, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)

Education

Diploma (Required)

Experience

Sales

3 years (Required)

License/Certification

Driving Licence (Required)

Work Location

In person