Client Operations Executive – Retail ERP
Muziris Softech Pvt Ltd · Kochi
PayPay not listed
WhereKochiKerala
TypeFull time
Posted3 NovYesterday, via SimplyHired
Kaam checked
No fee, deposit or pay-to-apply signs
Good spoken and written English expected
Day work
No vehicle or licence needed
Skills they list36 named
ERP implementation projectsAfter-sales product trainingComputer operationCustomer communicationRetail organisation experienceRetail environment experienceFinanceInventory managementComputer literacyOperations coordinationStakeholder liaisonClient enquiry handlingERP systemsIn-person customer serviceInternal team coordination for query resolutionERP softwareCross-departmental liaisonEnterprise software supportClient needs assessmentTechnical support user trainingBachelor's degreeSystem validationClient servicesRetail shop experienceRequirements analysisCustomer relationship managementComputer skillsClient communication skillsBusiness requirementsFunctional quality evaluation testingInternal team coordination for issue resolutionClient educationCommunication skillsClient liaisonFunctional quality control testingCross-functional communication
About this job
- Qualification
- Any Graduate
- Experience
- 1–3 years
- Preferred Background
- Experience in textile retail shops – Finance
Role Overview
We are looking for a graduate with practical experience in textile retail operations, particularly in finance. The candidate will work with our ERP team to support retail clients in implementing and using our ERP solutions. Training on ERP products and processes will be provided.
Key Responsibilities
- Understand retail business processes relating to billing, sales, purchases, accounts and inventory.
- Assist in ERP implementation at client locations.
- Coordinate with clients to understand operational requirements and resolve queries.
- Support user training and day-to-day ERP operations.
- Conduct functional testing to ensure ERP solutions meet business requirements.
- Coordinate with internal teams for issue resolution.
- Travel to client locations whenever required for implementation, training and operational support.
Requirements
- Graduate in any discipline.
- 1–3 years of experience in a textile retail shop, preferably in finance.
- Basic computer knowledge.
- Good communication and interpersonal skills.
- Ability to understand business processes and interact with clients.
- Willingness to learn ERP applications and travel to client locations when required.
Training & Growth
- Training on ERP products, retail processes and implementation.
- Opportunity to transition from retail operations into ERP functional consulting and client operations.
- Job Type
- Full-time
Benefits
Provident Fund
Ability to commute/relocate
Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)
Experience
- Retail/Texile Operations
- 1 year (Required)
- Finance
- 1 year (Required)
- Work Location
- In person
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