Medical Receptionist

Job Title

Clinical Receptionist

Company

ISPAN Wellness Centre

Employment Type

Full-Time

Experience

1–3 Years Preferred

Department

Front Office \& Clinical Administration

About ISPAN Wellness Centre

ISPAN Wellness Centre is dedicated to providing quality healthcare and wellness services. We are looking for a friendly, organised, and responsible Clinical Receptionist to manage front-desk operations, coordinate patient appointments, maintain clinical records, and ensure a smooth experience for patients visiting the centre.

Key Responsibilities

Patient Management \& Coordination

• Welcome patients and visitors and assist them with registration and enquiries.
• Manage patient appointments, consultations, therapy sessions, and follow-up schedules.
• Coordinate with doctors, physiotherapists, psychologists, and other healthcare professionals regarding patient appointments.
• Guide patients through the registration and consultation process.
• Handle patient queries professionally and ensure a positive patient experience.

Front Office \& Administration

• Manage incoming phone calls, WhatsApp enquiries, emails, and appointment requests.
• Maintain patient databases, medical records, and consultation details.
• Schedule, reschedule, and cancel appointments as required.
• Follow up with patients regarding upcoming appointments and missed sessions.
• Maintain daily attendance and appointment records for healthcare professionals.
• Ensure the reception area is organised and welcoming.

Billing \& Documentation

• Handle patient billing, payment collection, and receipt generation.
• Maintain daily cash records and payment details.
• Prepare basic daily reports related to appointments, consultations, and collections.
• Ensure patient information and records are maintained confidentially.
• Assist with basic administrative and operational activities.

Qualifications \& Requirements

• Minimum qualification: PUC or Bachelor's degree in any discipline.
• 1–3 years of experience in front-office operations, preferably in a hospital, clinic, or wellness centre.
• Basic knowledge of computers, MS Office, Excel, and appointment scheduling.
• Good verbal and written communication skills.
• Fluency in English and Kannada; Hindi is an added advantage.
• Strong organisational and multitasking abilities.
• Professional attitude with good patient-handling skills.
• Ability to handle confidential patient information responsibly.

Key Skills

• Patient Coordination \& Management
• Clinical Front Desk Operations
• Appointment Scheduling
• Patient Registration \& Documentation
• Billing \& Payment Handling
• Communication \& Customer Service
• Administrative Coordination

Pay

₹8,500.00 - ₹30,000.00 per month

Education

• Higher Secondary(12th Pass) (Preferred)

Experience

• Medical receptionist: 1 year (Required)

Language

• Kannada (Required)
• English (Required)

Work Location

In person