Operation Executive

Company: Leena Classes Department: Operations Position: Operations Executive About the RoleWe are looking for a responsible, organised, and proactive Operations Executive to manage day-to-day backend operations, handle customer queries, coordinate regular online classes, and ensure smooth functioning of operational activities. The candidate should have good communication skills, computer knowledge, problem-solving abilities, and the flexibility to adapt to new processes and responsibilities. Key Responsibilities 1. Customer Support & Query Management Handle customer queries through calls, WhatsApp, and other communication channels. Resolve customer complaints and provide timely assistance. Coordinate with the concerned teams to resolve customer-related issues. Maintain proper records of customer interactions and follow-ups. 2. Class Coordination & Management Coordinate and ensure the smooth conduct of regular online classes. Manage class schedules, student coordination, and class-related queries. Ensure class links and recordings are shared with customers on time. Coordinate with teachers and internal teams regarding class requirements. 3. Backend Operations Handle daily backend operational activities and administrative tasks. Maintain Excel sheets, reports, trackers, and customer records. Monitor pending tasks and ensure timely completion. Coordinate with different departments for smooth workflow management. 4. Problem-Solving & Process Management Identify and resolve daily operational issues. Handle unexpected situations and customer-related challenges. Adapt to new company processes, tools, and software. Suggest improvements to make operations more efficient. Ensure all assigned responsibilities are completed within deadlines. 5. Software & Technical Skills Basic to good knowledge of MS Excel, Word, Google Sheets, and Google Drive. Comfortable working with CRM software and other online platforms. Good email and professional communication skills. Knowledge of Canva, video editing, or social media management will be an added advantage. Required SkillsExcellent verbal and written communication. Strong problem-solving and decision-making abilities. Multitasking and time-management skills. Good computer and technical knowledge. Ability to work independently and coordinate with teams. Adaptability and willingness to learn new processes. Responsible, organised, and detail-oriented approach. Candidate ExpectationsTake ownership of assigned operational responsibilities. Maintain accuracy in reports and records. Ensure customer queries and operational issues are resolved on time. Follow company processes and instructions. Maintain professional communication with customers and team members. Preferred Candidate: Someone who is proactive, technically comfortable, organised, and capable of handling multiple operational responsibilities efficiently.