Operation Executive - E-commerce & Order Fulfilment

About BackdropSource

BackdropSource is a global e-commerce business serving customers across international markets. We focus on delivering quality products and seamless customer experiences through efficient operations, strong coordination, and technology-driven processes.

Role Overview

We are looking for a detail-oriented and proactive Operations Executive to support our post-sales operational workflow. Once the Sales Team confirms a sale, you will handle the day-to-day execution: checking order details, verifying invoices, coordinating shipping, following up with vendors, and tracking each order through to delivery. You will work closely with Sales, Finance, Procurement, Warehouse, Logistics, and Customer Support, and report to the Operations Lead.

Key Responsibilities

Order processing

Review confirmed orders for product specifications, quantities, pricing, customer requirements and delivery commitments.

Check that all required information and documents are available before processing begins.

Update order status at each stage and flag any delays or missing information to the Operations Lead.

Invoice verification

Check customer invoices and purchase invoices against confirmed sales orders, quotations, purchase orders and agreed pricing.

Verify product descriptions, quantities, taxes, shipping charges, discounts and payment terms.

Raise discrepancies with Sales and Finance, and escalate unresolved ones to the Operations Lead.

Keep accurate records of verified and approved invoices. Final approvals stay with the Operations Lead and Finance.

Shipping & logistics coordination

Coordinate with couriers, freight forwarders and logistics vendors to book and dispatch shipments.

Verify delivery addresses, shipping methods, freight costs and estimated delivery timelines.

Prepare shipping documents and share tracking details with Sales and Customer Support.

Follow up on delayed, lost, damaged or returned shipments until they are resolved.

Vendor and supplier follow-up

Follow up with suppliers and manufacturers on product availability, production timelines and dispatch schedules.

Report vendor delays, quality issues or pricing mismatches to the Operations Lead.

Cross-team coordination

Act as the day-to-day contact for order-related queries from Sales, Finance, Warehouse and Customer Support.

Pass order requirements and deadlines clearly between teams.

Order tracking and delivery

Monitor orders from confirmation through dispatch to final delivery, and flag at-risk deliveries early.

Keep clear records for completed, delayed, cancelled and returned orders.

Reporting (MIS)

Maintain order trackers and prepare daily and weekly reports on pending orders, delayed shipments, invoice discrepancies and open issues.

Follow the team’s SOPs and suggest improvements where you see repeated problems.

Key Performance Indicators

Accuracy and turnaround time of invoice verification

Order processing turnaround time

On-time shipment and delivery percentage

Number of order, invoice and documentation errors

Timely, accurate status updates and reports

Adherence to SOPs

Required Skills & Qualifications

Bachelor’s degree in Business Administration, Operations, Supply Chain, Logistics or a related field.

1-3 years of experience in operations, order management, logistics or e-commerce operations.

Basic understanding of invoicing, billing checks and shipping documentation.

Good working knowledge of MS Excel and Google Sheets.

Strong attention to detail and the ability to handle multiple orders at once.

Clear written and spoken English, and good follow-up discipline.

A proactive attitude and a strong sense of ownership.

Preferred Experience

Experience with international e-commerce orders or cross-border shipping.

Familiarity with Shopify or similar e-commerce platforms.

Experience handling international invoices and working with freight or courier vendors.

Comfort using automation and AI tools to speed up routine work.

Apply Here

https://hiredesk.backdropsource.app/apply/ca38923f-21f9-421e-b7f9-b853485391ec?src=Indeed

Pay

₹15,000.00 - ₹30,000.00 per month

Benefits

Health insurance

Provident Fund

Work Location

In person