Telesales Executive cum Receptionist

Job Summary

We are looking for a friendly, organised and customer-focused Telesales Executive cum Receptionist to manage front-office activities and support sales through telephone calls.

The candidate will be responsible for handling customer enquiries, making follow-up calls, coordinating appointments and ensuring smooth reception operations.

Key ResponsibilitiesTelesales & Customer Coordination

Make outbound calls to prospective and existing customers.

Follow up on customer enquiries and potential sales leads.

Explain products and services to customers over the phone.

Maintain customer details and call records.

Coordinate with the sales team to convert enquiries into business.

Respond to customer questions and provide basic product information.

Follow up with customers for appointments, orders and pending enquiries.

Reception & Front Office

Welcome visitors and attend to customers professionally.

Answer incoming calls and direct them to the appropriate departments.

Manage visitor records and appointments.

Handle basic front-office administration and documentation.

Maintain the reception area in a neat and organised manner.

Receive and respond to general enquiries.

Coordinate courier, mail and other office-related activities.

Reporting & Administration

Maintain daily call reports and customer databases.

Prepare basic sales and enquiry reports.

Support the team with data entry and other administrative tasks.

Ensure timely follow-up and proper communication with customers.

Requirements

1–3 years of experience in telesales, telecalling or front-office administration.

Good communication skills in Malayalam and English.

Basic computer knowledge, MS Excel and email handling.

Pleasant telephone manner and customer service skills.

Good organisational and follow-up skills.

Ability to handle multiple responsibilities.

Positive attitude, patience and willingness to learn.

Preferred Candidate

A candidate who is confident in speaking with customers, comfortable making sales calls and capable of managing reception and basic administrative activities independently.

Pay

₹15,000.00 - ₹18,000.00 per month

Benefits

Paid time off

Ability to commute/relocate

Tekkumuri, Kerala 688534: Reliably commute or planning to relocate before starting work (Required)

Application Question(s)

Do you have experience in Tele sales and customer relationship?

Experience

Telesales

1 year (Required)

Work Location

In person