BL
Resident Relations Manger
BLESS RETIREMENT LIVING · Kochi
Pay₹30,000–40,000a month, as listed
WhereKochiKerala
TypeFull time
Posted4 Nov2 days ago, via SimplyHired
Kaam checked
No fee, deposit or pay-to-apply signs
Day work
No vehicle or licence needed
Skills they list61 named
Participation trackingCustomer records maintenanceCustomer communicationStaff supervisionTeam member evaluationCustomer relationship buildingGuest relationsFamily engagementEmergency evacuation drillsCompliance record maintenanceTeam leadershipProgramme developmentOperations coordinationStakeholder liaisonEmployee health and safety managementClient enquiry handlingFeedback deliveryCustomer satisfaction trackingIn-person customer serviceClient record-keeping practicesEmployee retentionInternal team coordination for query resolutionCross-departmental liaisonPerformance evaluation feedbackSafety policy enforcementFront-of-house coordinationWorking with seniorsCollaboration with business operationsAttendance recordingRegulatory compliance monitoringTeam developmentAchieving service-level targetsStakeholder coordinationOlder adultsClient servicesCustomer relationship managementHealth and wellness programme managementRecruitingSafety protocols for crisis managementStakeholder reportingEmployee performance appraisalsCoordinating emergency response drillsRecords creationMultidisciplinary collaborationEmergency response planningCommunity relationship buildingClient communication skillsEmployee engagementStatus reportingInternal team coordination for issue resolutionCultural event coordinationIncident management responsibilitiesVisitor managementClient liaisonTeam coordinationOn-site event coordinationCelebration event organisationStakeholder relationship buildingCross-functional communicationTraining deliveryMultidisciplinary team collaboration
About this job
Position Summary
The Resident Manager is the overall incharge of resident and administrative functions at the community. This role ensures the comfort, safety, and happiness of all residents while maintaining efficient operations. Acting as the primary contact for residents, families, and guests, the Resident Manager plays a pivotal role in delivering joyful and dignified living in a hybrid retirement facility with both active and assisted residents.
Key Result Areas (KRAs) & Responsibilities
Resident Relations & Communication
- Serve as the primary contact for residents, families, and guests.
- Coordinate with Reception and Security to manage visitor protocols and guest experiences.
- Maintain transparent communication channels with families regarding resident wellbeing.
KPIs
- Resident satisfaction scores (monthly surveys).
- Family feedback ratings.
- Response time to resident/family queries.
Cross Departmental Coordination
- Collaborate with Nursing, Operations, Reception, and Security for seamless service delivery.
- Ensure timely communication of resident needs across departments.
- Align departmental activities with organizational mission and standards.
KPIs
- Number of cross departmental issues resolved within SLA.
- Compliance with care and safety protocols.
Resident Experience & Engagement
- Oversee daily activities (wellness sessions, hobby clubs, fitness routines, social gatherings).
- Highlight and organize festivals, cultural celebrations, and themed events.
- Innovate with new entertainment formats (music, theatre, workshops).
- Curate travel programs and international trips for lifestyle enrichment.
KPIs
- Participation rate in daily activities.
- Event attendance and engagement levels.
- Number of new programs introduced quarterly.
Events & Lifestyle Programming
- Partner with Events Manager to expand offerings: family days and intergenerational programs.
- Ensure events are inclusive, accessible, and tailored to diverse resident interests.
- Coordinate with F&B, Housekeeping, and Facilities for premium event delivery.
KPIs
- Event satisfaction scores.
- Frequency and diversity of events per quarter.
Team Welfare & Leadership
- Recruit, train, and retain qualified staff aligned with resident care standards.
- Monitor attendance, payroll accuracy, and staff morale.
- Conduct regular team reviews and feedback sessions.
KPIs
- Staff retention rate.
- Training completion rate.
- Employee engagement scores.
Compliance & Documentation
- Maintain accurate records of resident interactions, family communications, and guest visits.
- Ensure compliance with health, safety, and regulatory standards.
- Provide regular updates to management and participate in strategic planning.
KPIs
- Audit compliance scores.
- Accuracy of documentation.
- Timeliness of reporting.
Emergency Response & On Site Presence
- Be available on site for emergencies, coordinating across departments.
- Lead preparedness drills and ensure staff and residents are aware of safety protocols.
KPIs
- Emergency response time.
- Frequency of safety drills conducted.
- Resident confidence in safety measures (survey).
Performance Review Cycle
- Monthly resident feedback sessions.
- Quarterly staff performance reviews.
Annual evaluation against KPIs.
- Job Types
- Full-time, Permanent
- Pay
- ₹30,000.00 - ₹40,000.00 per month
Benefits
Food provided
Health insurance
Leave encashment
Life insurance
Provident Fund
- Work Location
- In person
Similar jobsSee all →
Never pay to get work. If a listing asks for a fee, it is a scam. The ten signs →