Hub Manager

Job Title

Hub Manager

Location

Bhopal

Reports to

Zonal Manager/ Operations Manager

Department

Operations,

Travel - Occasional

Employment Type

Full-time

Job Summary

The Operations Manager will be responsible for overseeing the setup, management, and optimization of Pointo Hub’s. This role includes managing end-to-end operations, ensuring efficient store setup, optimizing supply chain processes, and driving profitability through effective P&L management. The ideal candidate will have a strong background in operations within the retail or e-commerce sector, with specific experience in dark store management.

Key Responsibilities

POINTO HUB Setup and Management

Lead the planning, setup, and operational launch of new POINTO HUB in strategic locations.

Ensure that all hubs are fully equipped, staffed, and operationally efficient before launch.

Oversee the design and layout of Hub to optimize product flow, picking, and packing processes.

Profit and Loss (P&L) Management

Take full ownership of the P&L for hub, ensuring cost efficiency and profitability.

Analyze financial performance, identify cost-saving opportunities, and implement strategies to increase profitability.

Work closely with the finance team to track and report on operational expenses, revenue, and key financial metrics.

Inventory and Supply Chain Optimization

Ensure optimal inventory levels are maintained to meet demand while minimizing waste and overstock.

Collaborate with suppliers, procurement teams, and logistics providers to streamline the supply chain and improve delivery timelines.

Implement robust inventory management systems to monitor stock levels and ensure product availability.

Operational Efficiency

Continuously review and improve operational processes to enhance efficiency, speed, and accuracy in order fulfilment.

Leverage technology and automation tools to optimize picking, packing, and delivery processes.

Establish and monitor KPIs for operational performance, including order fulfilment times, accuracy, and customer satisfaction.

Team Leadership and Development

Build and manage a high-performing team responsible for the day-to-day operations of the hubs

Provide ongoing training, support, and development opportunities to team members to enhance performance.

Ensure that staffing levels are adequate to meet operational needs, particularly during peak demand periods.

Compliance and Safety

Ensure all hub operations comply with local regulations, health and safety standards, and company policies.

Implement safety protocols to protect staff and ensure a safe working environment.

Collaboration and Stakeholder Management

Work closely with cross-functional teams, including procurement, logistics, and customer service, to ensure seamless operations.

Collaborate with the technology team to integrate and enhance systems that support hub operations.

Key Requirements

Education

Bachelor’s degree in Business, Operations Management, Supply Chain, or a related field. A Master’s degree or relevant certifications (e.g., Lean Six Sigma, PMP) is a plus.

Experience

2-4 years of experience in operations management, with at least 1-3 years focused on dark store setup and management.

Proven experience in managing P&L responsibilities and driving operational profitability.

Experience in retail, e-commerce, or logistics with a deep understanding of fulfilment operations.

Skills

Strong knowledge of supply chain processes, inventory management, and logistics optimization.

Proficiency in using operations and warehouse management software (WMS) and other relevant tools.

Excellent leadership and team management skills.

Strong financial acumen with experience managing budgets and controlling costs.

Key Competencies

Ability to work in a fast-paced, high-growth environment.

Strong problem-solving and decision-making abilities.

Excellent communication and interpersonal skills.

Strategic thinking with attention to detail.

Strong analytical skills and a results-oriented mindset.

Work Environment

This role requires both office and on-site work at various hub locations.