Customer Service Team Member

Immediate Hiring – Team Leader (Contact Centre/BPO)

Project

Digital India Call Center (DICC)

Location

Express Corporate Park, Film City, Sector 16A, Noida

Salary

₹20,000 – ₹24,000 per month

Job Requirements

Graduate in any discipline.

Minimum 4 years of experience in a BPO, Contact Centre, Customer Support, or Technical Helpdesk environment.

Excellent communication skills in English and Hindi (Read, Write & Speak).

Proven experience in leading, coaching, and motivating a team.

Strong leadership, interpersonal, and people management skills.

Ability to handle escalations and make effective decisions under pressure.

Target-oriented with a focus on service quality and operational excellence.

Key Responsibilities

Manage and lead a team of Customer Service Executives.

Monitor team performance and ensure achievement of KPIs and SLAs.

Conduct coaching sessions, feedback, and performance reviews.

Handle customer and process escalations efficiently.

Ensure adherence to quality standards and operational processes.

Prepare daily reports and coordinate with management for smooth operations.

Interested candidates may contact

9039096949

or

9039096940

Pay

₹20,000.00 - ₹24,000.00 per month

Benefits

Health insurance

Life insurance

Provident Fund

Work Location

In person