Principal Support Engineer

MASTERY · THREE PER POD · REPORTS TO DIRECTOR Level 3 Agent - Pod Expert _The pod's technical authority: no queue, by design - you go where the pod is stuck._ ABOUT CORNERSTONE Cornerstone believes human potential grows exponentially when AI works in service of people. Global Customer Support is where that promise is kept - one customer, one case, one conversation at a time. What You Will Own Run the distress model: pull the hardest, oldest, and riskiest cases proactively - nothing is assigned…