Telesales Executive

Job description

Job Title

Sales Executive – Parent Guidance \& Enrolment

Location

Sovabazar, Kolkata (On-site)

Language Requirement

Proficiency in Bengali (spoken), English/Hindi helpful

Experience

1–3 years preferred

Type

Full-Time

About IND – Institute of NeuroDevelopment

The Institute of NeuroDevelopment (IND) is a leading centre in India that supports families of children with autism and other neurodevelopmental differences. Our flagship programme, the Breakthrough Flightpath, empowers parents to drive their child’s progress through a structured system of implementation and individualized support.

We’re on a mission to bring clarity, confidence, and meaningful change to families who often feel lost in therapy overload. And we need empathetic, dedicated communicators to guide them toward the right path.

Role Summary

We are seeking empathetic and persuasive Sales Executives to connect with parents, understand their concerns, guide them through our solution pathway, and help them make the decision to enroll.

This is not high-pressure sales—it is consultative guidance. You’ll listen deeply, clarify doubts, handle objections patiently, and ensure the parent sees the value in our structured, parent-led approach.

Your role is vital in ensuring that qualified prospects become committed participants, enabling their children to receive life-changing support.

Key Responsibilities

• Call and follow up with prospective parents who have shown interest via ads, webinars, WhatsApp, referrals, or consultations.
• Build rapport and understand each parent's unique concern and journey.
• Clearly communicate the value of IND’s structured programmes in relatable terms.
• Handle objections around therapy overload, budget, past disappointments, or skepticism.
• Maintain accurate records in CRM, update lead status, and plan follow-up calls/messages strategically.
• Coordinate with the CRM and Consultation teams to ensure smooth onboarding after enrollment.
• Meet weekly enrolment and conversation benchmarks with consistency.

Who Should Apply

Must-Haves

• Fluent in Bengali (spoken) – this is essential
• Strong communication and listening skills
• Confidence and empathy in guiding families through emotional and financial decisions
• Comfortable using basic digital tools (CRM, WhatsApp Web, Google Sheets)

Bonus If You Have

• Experience in insurance sales, automobile sales, or outbound BPO calling
• Background in counseling, education, or parent-facing roles
• Familiarity with autism, special education, or early childhood development (training will be provided)

What You’ll Gain

• Opportunity to change lives through conversations
• Fixed salary + incentives based on meaningful conversions
• Personal growth through continuous training in communication, empathy, and parent guidance
• A nurturing team culture and the chance to grow into Sales Mentor, Coach, or Programme Advisor roles as IND expands nationally

Job Type

Full-time

Application Question(s)

• Current and Expected CTC with rationale behind the same.

Experience

• Sales: 1 year (Required)
• Client relationship: 1 year (Preferred)

Language

• Bengali (Required)
• English (Preferred)

Work Location

In person

Job Type

Full-time

Benefits

• Cell phone reimbursement
• Paid time off

Pay

₹15,000.00 - ₹35,000.00 per month

Work Location

In person