Customer Engagement Executive / Senior Executive

Job Title

Customer Engagement Executive / Senior Executive

Department

Call Centre

Designation

Executive / Senior Executive – Customer Engagement

CTC

₹3–5 LPA

Notice Period

Immediate Joiners to 30 Days

Reporting To

Team Leader

Job Description

We are looking for candidates for our Call Centre team who have good communication skills and the ability to handle customer queries professionally.

Roles \& Responsibilities

• Handle incoming customer calls and collect relevant customer information.
• Verify customer details and check eligibility as per requirements.
• Explain product details, procedures and services to customers.
• Respond to customer queries through calls and emails.
• Maintain service quality and follow company guidelines.
• Understand new products and update product knowledge.
• Achieve assigned targets and support business objectives.
• Handle collection-related activities for purchased products.

Required Skills

• Good verbal communication skills.
• Strong telephone and email handling skills.
• Active listening and customer-handling abilities.
• Good interpersonal and problem-solving skills.
• Customer service orientation.
• Attention to detail and professionalism.
• Ability to multitask and work towards targets.

Preferred Experience

• Previous experience in customer service or call centre operations.
• Experience in the hospitality industry will be preferred.
• Candidates with a background in collections will have an added advantage.

Salary

₹3–5 LPA (Depending on experience and suitability).

Interested candidates can apply with their updated resume at manoj@medhbs.com or 9431 9431 95

Pay

₹300,000.00 - ₹500,000.00 per year

Work Location

In person