Guest Relation Executive

Job Description – Front Office Executive / Guest Relations Executive Job Summary: We are looking for a responsible and customer-oriented candidate with basic knowledge of hotel front desk operations and guest handling. The candidate should be capable of managing daily property operations and ensuring a smooth guest experience. Key Responsibilities: - Handle guest check-ins and check-outs efficiently. - Welcome guests, assist them with their queries, and ensure a pleasant stay. - Resolve guest complaints and customer-related issues professionally. - Coordinate and manage on-property staff and workers. - Oversee day-to-day front desk and basic property operations. - Assist in managing events and coordinating arrangements whenever required. - Maintain good communication and coordination between guests and staff. Candidate Requirements: - Basic knowledge of hotel front desk operations. - Understanding of guest handling, check-in, and check-out procedures. - Good communication and interpersonal skills. - Ability to handle customer queries and resolve basic complaints. - Basic team management and coordination skills. - Prior experience in hotels, hospitality, front desk, or guest relations will be preferred. Work Schedule: - 9-hour rotational shift. - 1 weekly off. - Flexibility to work in rotational shifts as per property requirements. Preferred Background: Hotel Management / Hospitality / Front Desk / Guest Relations.