Lead Generation Executive

Company: Star Travellers DMC Private Limited Department: Sales & Customer Relationship Management Position: Lead Generation Executive Experience: Freshers and Experienced Candidates Welcome Employment Type: Full-time Location: Gurugram, Haryana/ Kolkata, West Bengal Job SummaryWe are looking for an enthusiastic, confident, and customer-oriented Telecaller to manage relationships with travel agents and generate travel-related business queries for domestic and international destinations. The candidate will be responsible for communicating with travel agents, understanding their requirements, generating travel enquiries, maintaining regular follow-ups, and building long-term professional relationships. Candidates from any industry are welcome to apply. Freshers with good communication skills and a willingness to learn about the travel and tourism industry are encouraged to apply. Key Responsibilities 1. Agent Relationship Management Build and maintain strong relationships with existing and prospective travel agents. Regularly connect with travel agents through phone calls and WhatsApp. Understand agents' business requirements and identify potential business opportunities. Maintain professional communication and ensure good customer relationship management. Follow up with agents to maintain regular business engagement. 2. Query Generation – Domestic & International Travel Generate travel-related queries from agents for domestic and international destinations. Understand agents' requirements regarding FIT, group tours, family holidays, and MICE travel. Collect complete travel details, including destination, travel dates, number of passengers, hotel requirements, and other preferences. Coordinate with the operations and sales teams to ensure timely handling of enquiries. Follow up with agents regarding quotations and booking confirmations. 3. Calling & Communication Make daily outbound calls to existing and potential travel agents. Handle incoming calls and travel-related enquiries professionally. Introduce company services, destinations, and travel packages to agents. Maintain proper calling records, agent databases, and follow-up reports. Ensure consistent communication and timely follow-ups. 4. Customer Relationship Management (CRM) Maintain and update agent contact databases. Record calling details, travel requirements, and enquiry status. Identify inactive agents and work towards reactivating business relationships. Ensure proper coordination between agents and internal departments. Required Skills & QualificationsExcellent communication and interpersonal skills. Fluent in Hindi and English (both spoken and written). Knowledge of at least one additional regional language is preferred: Punjabi Marathi Gujarati Strong customer relationship management and telephone communication skills. Confident in handling outbound and inbound calls. Good follow-up, coordination, and relationship-building abilities. Basic computer knowledge, MS Excel, and WhatsApp communication. Positive attitude, patience, and a target-oriented approach. Experience & EligibilityFreshers are welcome to apply. Candidates from any industry can apply. Experience in telecalling, customer service, sales, or CRM will be an added advantage. Prior experience in the travel and tourism industry is not mandatory. Ideal Candidate ProfileWe are looking for someone who: Enjoys communicating with people and building relationships. Can confidently speak with travel agents across different regions of India. Has the ability to generate genuine domestic and international travel enquiries. Is proactive in follow-ups and maintaining agent relationships. Is enthusiastic about learning the travel and tourism business.