Customer Relationship Executive

About the Role

We are looking for enthusiastic and communication-oriented Customer Relationship Executives to connect with potential customers, understand their requirements, explain our services and maintain strong customer relationships. The candidate should be comfortable handling calls, following up with leads and supporting the business development process.

Key Responsibilities

Connect with potential customers through phone calls, WhatsApp and email.

Understand customer requirements and explain the company's services.

Follow up with interested leads and maintain regular communication.

Build and maintain positive relationships with prospective and existing customers.

Handle customer queries and provide appropriate information.

Maintain lead details, follow-up records and daily activities in the CRM.

Coordinate with the internal team to ensure smooth customer communication.

Work towards individual performance targets and lead conversion goals.

Required Skills

Good verbal communication and interpersonal skills.

Basic knowledge of customer handling and relationship management.

Ability to communicate confidently over phone calls.

Good follow-up, coordination and problem-solving skills.

Basic computer knowledge and willingness to learn CRM tools.

Positive attitude, patience and a target-oriented approach.

Eligibility

Any degree or relevant educational qualification.

Experience candidates with 2–5 years of BDA role can apply.

Candidates from customer support, telecalling, inside sales, BPO or business development backgrounds are welcome.

Immediate joiners are preferred.

Pay

₹15,000.00 - ₹40,000.00 per month

Benefits

Commuter assistance

Flexible schedule

Paid time off

Work Location

In person