Operations Manager

Oversee and manage overall hotel operations, including Front Office, Housekeeping, Food & Beverage, Kitchen, and Maintenance.

Ensure smooth daily operations across all hotel departments.

Monitor and improve guest satisfaction, service quality, and customer experience.

Develop and implement operational strategies to achieve business objectives.

Monitor hotel revenue, GOP, ADR, RevPAR, and operational expenses.

Control departmental costs and ensure effective utilization of manpower and resources.

Coordinate with Unit Heads, General Managers, and department HODs.

Ensure compliance with company policies, SOPs, safety standards, and hospitality regulations.

Conduct regular operational audits and performance reviews across properties.

Identify operational challenges and implement corrective action plans.

Improve team productivity, staff training, and employee performance.

Prepare operational reports and present performance updates to senior management.

Maintain brand standards and ensure consistency in service delivery across all units.

Required Skills & Qualifications

Bachelor's degree or Diploma in Hotel Management or Hospitality Management.

8–12 years of experience in hotel operations.

Previous experience handling multi-unit or multi-property hotel operations will be preferred.

Strong knowledge of Front Office, F&B, Housekeeping, and overall hotel management.

Excellent leadership, communication, and decision-making skills.

Strong knowledge of hotel financials, budgeting, GOP, ADR, and RevPAR.

Ability to manage teams, resolve operational issues, and achieve targets.

Strong analytical and problem-solving abilities.

Preferred Candidate Profile

Must have experience in the hotel industry.

Should be capable of handling overall operations independently.

Must be comfortable with travelling to different hotel locations.

Should have a result-oriented approach with strong business acumen.

Experience in managing multiple hotel properties will be an added advantage

Pay

₹35,000.00 - ₹45,000.00 per month

Benefits

Food provided

Provident Fund

Work Location

In person