Customer Support Associate

SaveSage Solutions Private Limited · Gurugram

Freshers welcome

Pay₹3L–5La year, as listed

WhereGurugramHaryana

TypeFull timeFreshers welcome

Posted6 NovYesterday, via SimplyHired

Kaam checked

Open to freshers: no experience asked for

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

Day work

No vehicle or licence needed

Skills they list36 named

Live chatTechnical troubleshootingCustomer records maintenanceCustomer complaint handlingCustomer relationship buildingClient onboardingEmail communicationTechnical support via phoneInbound customer enquiry call handlingBasic service issue troubleshootingCustomer complaint follow-up verificationPhone communicationSupport ticket trackingCustomer complaint documentationWriting skillsClient enquiry handlingInbound voiceEscalation managementInternal team coordination for query resolutionCross-departmental liaisonHandling dissatisfied clientsBachelor's degreeClient servicesCustomer relationship managementProblem identificationClient communication skillsTechnical support via emailCross-functional collaborationEscalation handlingInternal team coordination for issue resolutionComplaint resolution call handlingCommunication skillsTeam coordinationCross-functional communicationClient interaction via phone callsSystem issue identification

About this job

Location: Gurugram (On-site)
Working Days: 6 days a week
Experience: 0–1 years
Employment Type: Full-time

About SaveSage

SaveSage is a fintech platform that helps users make smarter credit card decisions, optimise rewards, and maximise their credit card benefits.

Key Responsibilities

Handle customer queries and complaints via calls, emails, and chat.

Assist users with app navigation, onboarding, and feature-related issues.

Troubleshoot issues related to credit card tracking, transactions, and reward points.

Coordinate with Product and Tech teams to resolve complex issues.

Maintain records of customer queries, feedback, and resolutions.

Follow up with users to ensure timely resolution and customer satisfaction.

Identify recurring issues and share feedback to improve the user experience.

Requirements

Bachelor's degree in any discipline.

0–1 years of experience in customer support. Freshers can apply.

Excellent verbal and written communication skills.

Strong problem-solving and interpersonal skills.

Customer-first attitude with attention to detail.

Basic knowledge of banking, fintech, or credit cards is an added advantage.

Immediate joiners preferred.

You can also share your CV at hr@savesage.club with the subject line Customer Support Executive – Application.

Pay: ₹300,000.00 - ₹500,000.00 per year
Work Location: In person

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